Mumbai – Vietjet has won a remarkable double at the World Travel Awards 2024, being named ‘Asia’s Leading Airline for Customer Experience’ and ‘Asia’s Leading Airline Rewards Programme’. The prestigious awards ceremony, held in Manila, Philippines, recognised Vietjet for its exceptional service and innovative awards programme, celebrating excellence in travel, tourism and hospitality. The World Travel Awards, a global benchmark for over three decades, are voted on by industry professionals and consumers around the world.
Graham Cooke, Founder of the World Travel Awards, said: “We congratulate Vietjet for its relentless efforts and are delighted to recognize the airline once again this year. With its extensive flight network across the Asia Pacific region, Vietjet has introduced unique innovative offerings, such as SkyCare insurance, Vietjet SkyJoy loyalty programme and highly competitive fare promotions. These initiatives have enabled the airline to consistently meet and exceed passenger expectations.”
Do Xuan Quang, Vice President of Vietjet, said: “As Vietjet celebrates the milestone of 200 million passengers, we are delighted to be recognized once again by the World Travel Awards. Above all, we would like to thank our passengers for choosing to travel with us. In the future, Vietjet will continue to expand its global flight network, introduce exciting promotions and improve its services. We are committed to making every journey with Vietjet both inspiring and enjoyable, taking our passengers to exciting destinations around the world.”
The airline is at the forefront of innovative and rewarding passenger offerings. In addition, the airline offers benefits such as complimentary SkyCare insurance and the Vietjet SkyJoy loyalty program, where members can earn and redeem points for flights and other rewards. Vietjet has recently launched new services including flight updates via Zalo and WhatsApp, and is using AI and chatbots to enhance the customer experience.
Celebrating its 200 millionth passenger, Vietjet continues to expand its network by connecting many exciting destinations in Vietnam and abroad, including Australia, India, China, Japan, South Korea, Indonesia, Thailand and beyond. It has added 10 new aircraft this year while focusing on sustainable aviation practices. The airline has also won many international awards for its excellence, such as World Business Outlook and AirlineRatings.
