Luxury Escapes improves customer experience with IBS software

MELBOURNE, Australia, October 29, 2024 /PRNewswire/ — Luxury Getawaysone of Australia's leading exclusive travel providers, has chosen IBS Software's iLoyal solution to develop its loyalty offering and improve the customer experience. The partnership was announced at the IBS Software Loyalty Forum in Trivandrum. Luxury Escapes will implement iLoyal with the aim of strengthening consumer engagement and loyalty, delivering a unique, best-in-class user experience to over 7 million customers worldwide.

Luxury Escapes partners with IBS Software to increase customer loyalty and experience for 7 million users worldwide.

As one of the fastest growing travel agencies in the world, Luxury Escapes takes a digital-first approach to its loyalty program in partnership with IBS Software, a leading provider of SaaS solutions for global travel industry. With the implementation of the iLoyal Loyalty Management System, Luxury Escapes will gain better insights about its customers, using it for personalized offers and confidently responding to consumer needs. Luxury Escapes will deliver a seamless travel experience at every customer touchpoint throughout the journey.

IBS Software's iLoyal solution offers travel providers the ability to establish tailored customer loyalty strategies, integrate broader partner product offerings and even gamify elements to drive customer interactions , via mobile or desktop platforms.

Adam Schwabco-founder and CEO, Luxury Escapes, said, “Continuing to provide customers with a personalized experience at every stage of their journey requires innovative digital solutions that allow us to ensure quality customer engagement. Customer satisfaction and the ability to establish rewards for our loyal customers is of significant value to us, and we are excited to implement the iLoyal solution to allow us to create a luxury personalized loyalty offering for our customers.

“Welcoming Luxury Escapes as an iLoyal customer demonstrates the value of digital solutions and loyalty programs across all travel services, marking a significant milestone for us. We are excited to see Luxury Escapes implementing our digital solution to serve its customers with an engaging and unique experience, investing in developing the most important currencies in customer loyalty,” said Sunil George, Vice President – ANZ, IBS Software.

ABOUT IBS SOFTWARE

IBS Software is a leading provider of SaaS solutions to the global travel industry, managing mission-critical operations for clients in the aviation, travel and cruise, hospitality and resource industries energy. IBS Software's solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air cargo management. In the hospitality industry, IBS Software offers a unified, cloud-native platform for hotels and travel sellers, including Central Reservations (CRS), Property Management (PMS), Revenue Management ( RMS), call center, booking engine, loyalty and distribution. For the travel and cruise industry, IBS provides a comprehensive, customer-centric digital platform that spans onshore, online and onboard solutions. In the energy and resources sector, we provide logistics management solutions that cover logistics planning, operations and accommodation management. The Consulting and Digital Transformation (CDx) business focuses on driving its clients' digital transformation initiatives, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 17 offices around the world.

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ABOUT LUXURY ESCAPES

Founded in Australia in 2013, Luxury Escapes is a global leader offering the world's best travel experiences at lower costs, with an intuitive, user-friendly website, app and dedicated 24/7 call center. With more than 8 million members worldwide, Luxury Escapes offers a gateway to the world via tailor-made experiences on everything from world-class accommodation to excursions, flights, travel insurance and car rental. www.luxuryescapes.com

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SOURCE IBS Software